Whoscall Android

Caller ID

• Why do I have to set up Whoscall as the "Default phone app"(Android 8,9) or "Default caller ID & spam app"(and above Android10)?
• Why didn't the Caller ID dialog appear when there was a phone call?
• When there‘s an incoming call, why does it keep loading before showing information?
• What is “call dialog” , “call end dialog” and "SMS dialog"?
• How to adjust the position of Call dialog?
• What should I do when the Whoscall number database update fails?

Spam & Block

• How can I block specific phone numbers (i.e. unknown numbers, international phone numbers...)?
• How can I block SMS?
• Why do I still get voicemails from numbers I blocked?
• Why do I still receive calls from the blocked numbers?
• Why can't I receive calls from numbers that I have already unblocked?

Smart SMS Assistant

• What is "Smart SMS Assistant"? What functions are included?
• How to enable the "SMS URL Auto scan" function?
• The scanning result of "SMS URL Auto scan" is wrong, what should I do?

Account

• How can I register Whoscall?
• Why can't I receive the verification code (SMS) ?
• Can I restore data from my previous account when I re-install Whoscall or change a new device?
• How can I verify my new phone number on my previous account?

Subscription

• What features does the Whoscall Premium version have?
• What plans does Whoscall Premium have?
• I just want to use the free trial version, why am I charged?
• How to cancel my subscription?
• My subscription was automatically renewed, how can I apply for a refund?
• How to transfer my subscription to my new phone?

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Backup your app data

• How to back up data in Whoscall?
• How to restore the backup when I change a new device?

Others

• What permissions does Whoscall need?
• What regions does Whoscall support?
• How can I report a number?