When there‘s an incoming call, why does it keep loading before showing information?

The situation was usually caused by the unstable Internet connection. Please make sure you are under a stable Internet connection.
If the Internet connection has no problem but the situation remains, please report your problem via the app. We will be happy to help you with the problem. (Tap ≡ on the upper left corner -> "Help & Send Feedback" -> "Caller identification problem" -> Swipe to the bottom and tap "No solution found?" )