Why Can't I Redeem My Offer Code?

If you are unable to redeem your offer code, please check the following:

1. Ensure that the offer code you received is still within the promotional period.

2. Verify whether your account is currently on a free plan.

   Offer codes are only applicable to free plan accounts. If you are a subscribed user or have already redeemed an offer code, please cancel your subscription or wait until your subscription expires before attempting to redeem again.

3. Check if the offer code is applicable to your region.
4. Confirm whether the redemption limit for the offer code has been reached.
5. Whoscall offer codes are supported only on iOS 15 & Whoscall v3.42.0 / Android OS 8.0 & Whoscall version 7.20 or higher.

If you have completed these checks and still have questions, please contact us at [e-mail].